At Smartt Skips, we are committed to protecting your privacy and handling your personal information in a secure and responsible manner. This Privacy Policy outlines how we collect, use, store, and disclose your personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
1. What Information We Collect
We may collect the following types of personal information:
- Contact details: Name, email address, phone number, delivery address
- Booking information: Details about skip bin hire including size, duration, and location
- Payment information: Credit/debit card details (processed securely via third-party providers)
- Website usage: IP address, browser type, pages visited, and interactions (via cookies and analytics tools)
2. How We Collect Your Information
We collect your personal information when you:
- Make a booking through our website, by phone, or email
- Contact us for support or service inquiries
- Visit or interact with our website
- Subscribe to our newsletter or promotions (if applicable)
We may also collect information from third-party service providers, where you have given consent.
3. Why We Collect Your Information
We collect and use your information to:
- Process and manage your skip bin bookings
- Deliver bins to the correct location
- Provide customer support and respond to inquiries
- Improve our services and user experience
- Send booking confirmations, invoices, and important updates
- Comply with legal obligations
4. How We Store and Protect Your Information
We store your personal information in secure systems and take reasonable steps to:
- Protect it from unauthorised access, loss, misuse, or alteration
- Use encryption and secure third-party platforms for payment processing
- Limit access to your personal data to authorised personnel only
5. Sharing of Personal Information
We do not sell or rent your personal information. We may share it with:
- Delivery and logistics providers (to fulfil your booking)
- Payment processors (for secure transactions)
- IT service providers or web hosts who support our systems
- Government authorities, if required by law
All third parties are required to handle your information in accordance with applicable privacy laws.
6. Cookies and Website Analytics
Our website may use cookies to enhance user experience and track usage patterns. This helps us understand how visitors interact with our website and improve its performance.
You can choose to disable cookies via your browser settings, although this may affect website functionality.
7. Access and Correction
You have the right to:
- Access the personal information we hold about you
- Request corrections if your information is inaccurate, out-of-date, or incomplete
To make a request, contact us using the details below. We may ask for verification of your identity.
8. Contact Us
If you have questions, concerns, or complaints about this Privacy Policy or how your personal information is handled, please contact:
Smartt Skips
Email: admin@smarttskip.com.au
Phone: 1300 404 227
We aim to respond to all privacy-related queries within a reasonable timeframe.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website with the effective date shown at the top of the page.
Got questions?
Need help?
Give us a call with any questions you have, or if you’d prefer to make a booking over the phone.
1300 404 227